Privacy policy

PRIVACY POLICY

Last updated: October 2026

Railside Christmas (“we”, “us”, “our”) operates this online store at railsidechristmas.store. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or buy from us. By using our site, you agree to the practices described here.

CONTACT
Email: railsidechristmas@outlook.com

1. INFORMATION WE COLLECT

  • Information you give us: name, email address, shipping and billing address, phone number, and order details when you place an order, create an account, contact us or subscribe to our emails.
  • Payment information: payments are processed by secure third-party payment providers. We do not see or store your full card details.
  • Automatically collected information: IP address, browser type, device information, pages viewed, time spent on the site, referring website, and cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

  • To process and deliver your orders and send order updates
  • To provide customer support and handle returns and refunds
  • To prevent fraud and keep our site secure
  • To improve our website, products and services
  • To send marketing emails or ads, only where permitted and with an easy way to opt out
  • To comply with legal obligations

3. LEGAL BASIS (EU/EEA AND UK VISITORS)
We process your data to fulfill our contract with you (your order), to comply with legal obligations, for our legitimate interests (security, fraud prevention, improving our services), and, where required, based on your consent.

4. COOKIES AND TRACKING
We use cookies and similar technologies to keep your cart working, remember your preferences, analyze traffic and measure our advertising. You can control or block cookies in your browser settings. Blocking some cookies may affect how the site works.

5. SHARING YOUR INFORMATION
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as:

  • Shopify (store platform and hosting)
  • Payment processors
  • Shipping carriers, suppliers and fulfillment partners
  • Email, analytics and advertising services

These providers may use your data only to perform services for us. We may also disclose information if required by law or to protect our rights, customers or site.

6. INTERNATIONAL TRANSFERS
Your information may be processed in countries other than your own, including the United States and other countries where our service providers operate. Where required, we use appropriate safeguards for such transfers.

7. DATA RETENTION
We keep your personal information only as long as needed to fulfill orders, meet legal, tax and accounting requirements, resolve disputes and enforce our agreements.

8. YOUR RIGHTS
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, to withdraw consent, and to opt out of marketing or the sale/sharing of personal data (we do not sell personal data). To exercise any of these rights, email us at railsidechristmas@outlook.com. We may need to verify your identity before responding. You also have the right to complain to your local data protection authority.

9. MARKETING COMMUNICATIONS
You can unsubscribe from marketing emails at any time using the link in the email or by contacting us. Order-related emails will still be sent.

10. SECURITY
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

11. CHILDREN
Our site is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

12. THIRD-PARTY LINKS
Our site may link to other websites. We are not responsible for their privacy practices, so please review their policies.

13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

14. CONTACT US
For questions or requests about this Privacy Policy, contact us at railsidechristmas@outlook.com.