Refund policy
RETURN AND REFUND POLICY
Last updated: October 2026
Thank you for shopping with Railside Christmas. If you are not completely happy with your order, we are here to help.
30-DAY RETURNS
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
PRODUCT NOTICE
Our banister scenes are DIY decoration kits. Each kit includes the figure, decorations, cotton snow and an LED light string, which you arrange yourself on your banister, shelf or window sill. Because the cotton snow is spread by hand, the final length and look of each scene may vary slightly from the photos. Lengths shown on our website are approximate. If you have any question before ordering, contact us at railsidechristmas@outlook.com and we will gladly help.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund, including return shipping costs.
HOW TO START A RETURN
- Email us at railsidechristmas@outlook.com with your order number and the reason for the return.
- We will reply within 1–2 business days with return instructions and the return address.
- Ship the item back using a tracked service and keep your tracking number.
Please contact us before sending anything back so we can process your return quickly.
RETURN SHIPPING
Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping costs.
REFUNDS
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank may need additional time to show the refund.
CANCELLATIONS
You can cancel your order before it ships by contacting us at railsidechristmas@outlook.com. Once the order has shipped, our return policy applies.
LATE OR MISSING REFUNDS
If you have not received your refund after 10 business days, check your bank account first, then contact your bank. If you still have not received it, email us at railsidechristmas@outlook.com.
CONTACT
Railside Christmas
Email: railsidechristmas@outlook.com
Website: railsidechristmas.store