Shipping policy

SHIPPING POLICY

Last updated: October 2026

Processing time
Orders are processed within 1 to 2 business days after payment. Orders placed on weekends or holidays are processed the next business day.

Delivery time
Standard delivery takes approximately 7 to 30 business days after your order ships. Most orders arrive sooner, but delivery times are estimates and can be affected by customs, carrier delays, weather, and holiday volumes.

Shipping costs
We offer free standard shipping on all orders to the United States. Shipping costs for other countries, if available, are shown at checkout.

Tracking
When your order ships, you will receive an email with a tracking number. Tracking may take 24 to 48 hours to show updates after the first scan.

Shipping Protection
Shipping Protection is an optional add-on you can choose before checkout. If your protected order is lost, stolen or damaged in transit, contact us at railsidechristmas@outlook.com with your order number and, for damaged items, a photo. We will send a free replacement or issue a full refund as quickly as possible, without needing to wait for a carrier investigation.

Shipping address
Please check your address carefully at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, email us at railsidechristmas@outlook.com as soon as possible, before the order ships.

Lost, delayed, or damaged packages
If your package has not arrived within 35 business days of shipping, or it arrives damaged, contact us at railsidechristmas@outlook.com with your order number. We will investigate with the carrier and send a replacement or issue a refund.

Customs and duties
Orders shipped outside the United States may be subject to import duties and taxes charged by your country. These charges are the customer’s responsibility.

Contact
Railside Christmas
railsidechristmas@outlook.com
railsidechristmas.store